Resources -- Need Help?

Gwinnett Online Campus uses eCollege as the Learning Management System. If you need assistance with technical issues you may contact eCollege three ways: www.ecollege.com

• This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Technical support questions only:    phone 877-740-2213
• From within your course you can access a chat with a help desk technician
• Log in Problems??

If you have questions about Gwinnett Online Campus try the Frequently Asked Questions page first. If you have further issues or questions please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Chat Room Help

Gwinnett Online Campus uses Elluminate to add real-time, synchronous, online learning to to it's asynchronous courses.  This product has allowed personal interaction between students and their teachers, the ability to collaborate on projects and assignments, and more personalized instruction in an online environment.

Use this link to determine if your computer has the proper software

You may also join the configuration room to check your connections and set up your audio

This page also has much support information that you may find useful as you begin to use this product. See the attachment on this page for further assistance.

Support Information for Elluminate separate ms word file

Student Instructional Resources

Live Homework Help! www.gwinnettpl.org You can log on from your home computer and will be required to provide your Gwinnett County Public Library card and personal id number.

Check out the suggested Internet Resources for High School students separate pdf file

Trouble Shooting

Log in not working?

Be sure that your cap lock is not engaged.  Remember that your log in id is your student number and the password you set up initially when you first registered.  You may change your password at any point within your profile area of campus. Log in Problems??

Having trouble with your course not loading properly?

With your browser open, go to your tools option and select the internet options. You need to clear your cache (files stored on your computer).  Do this by selecting to delete all temporary files and you may also delete your cookies.  Your computer uses these for quick reference and if you are getting an error message it remembers that as well and basically you are clearing it’s memory.

Why can’t I use the log in box on the front page?

The only way that you can use the log in box on the front page is if you have previously registered for an online course using the Gwinnett County Online Campus registration website. If you don't remember this information, please use the "forgot password" link or the "contact us" button for this information. 

Why am I getting a "STUDENT ID NOT UNIQUE "?

You will get this message if you are registering for courses and it will prevent you from moving any further with the registration process.  if you are using a GCPS ID that is already stored in the system, you will encounter a "STUDENT ID NOT UNIQUE " message that will prevent you from registering.  If you get this message, please follow the "forgot password" link so that you can login to complete the registration.  No two students have the same Student ID so if you are using a number that is giving you this error you will need to use the Contact Us button.  Please explain the situation and the

Important Information that can affect your courses loading:

Satellite & Cellular internet connections: These connection types are not supported due to the varied issues with satellite and cellular internet connections dropping packets or parts of the information being transferred through the connection. If this is the only connection you have access to please note that you may experience sporadic issues while working in your online courses.

Wireless Routers/Connections: While working in your online courses via a wireless router or wireless connection you may experience problems such as various error messages. If you contact the online Helpdesk please be aware that part of the troubleshooting process may be to have you bypass your wireless router or connection. If bypassing the wireless router resolves the problems you are experiencing you will either need to continue to bypass the router or contact the router's manufacturer's support to further diagnose the source of this problem.

To make the most of your online learning experience, you will also need the following:

• An Internet Service Provider (ISP). An ISP is a company that provides you with the software and access necessary for getting onto the Internet. You will need Internet access to take your courses.
• An email account. Your email address is established when you sign up with an ISP. Check with your ISP if you do not know what your email address is. Special characters can cause problems with some systems that make it difficult to reach the intended mailbox. We suggest that you do not use special characters, for example, +, &, $, etc., in your email address.